Cancellation and Refund Policy
Starter template — not legal advice. Replace every highlighted [placeholder] with your real business details and have the final text reviewed by a qualified professional before publishing. Using this template does not make your business compliant with any law.
This template sets out how cancellations and refunds are handled by [BUSINESS NAME]. Replace the placeholders with your actual terms before publishing.
1. Tour package cancellations by you
[CANCELLATION WINDOWS AND CHARGES, e.g. X days before departure: Y% refund.]
2. Taxi booking cancellations by you
[CANCELLATION WINDOW AND CHARGES FOR TAXI BOOKINGS, INCLUDING NO-SHOWS.]
3. Cancellations or changes by us
If we must cancel or change a service because of availability, safety or events outside our control, we will [YOUR REMEDY: alternative, reschedule or refund].
4. How refunds are processed
Approved refunds are paid by [REFUND METHOD] within [REFUND TIMEFRAME]. [NOTE ANY NON-REFUNDABLE COSTS, e.g. third-party fees.]
5. Weather and force majeure
[DESCRIBE HOW EVENTS SUCH AS WEATHER, ROAD CLOSURES OR GOVERNMENT RESTRICTIONS ARE HANDLED.]
6. How to cancel
Contact us at [CONTACT METHOD] with your name and booking details.
Last updated: [DATE]